Privacy Policy

Keeping Your Data Secure and Compliant With the Most Recognized Data Protection Guidelines

This privacy policy has been compiled to better serve those who are concerned with how their ’Personally Identifiable Information’ (PII) is being used online. Data protection is of a particularly high priority for us in StayExpo. The use of the Internet pages of StayExpo is possible without any indication of personal data; however, if you want to use services via our website, processing of personal data could become necessary.

With this privacy policy, we would like to inform you of the nature, scope, and purpose of the personal data we collect, use and process. This policy applies only to personal information processed by or on behalf of StayExpo.

About us

We are Official Business Name and you can contact us using the details below, or by any of the methods described on our Contact Us Page

Contact Details

Stay Expo LLC

30 N Gould St, STE R Sheridan , WY 82801, USA

Personal data

Personal data means any information relating to an identified or identifiable person (you). An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number or to one or more factors specific to that person.

Processing

Processing is any operation or set of operations which is performed on personal data or on sets of personal data. Example of such processing is storing your data, collection and organizing it, using your data.

Restriction of processing

Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.

Controller

Controller is the natural or legal person which determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law.

Processor

Processor is a natural or legal person which processes personal data on behalf of the controller.

Third party

Third party is a natural or legal person other than you, the controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.

Consent

Consent is any freely given indication of your wishes by which you signify agreement to the processing of personal data.

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL/TLS) technology. However, Internet-based data transmissions, even

encrypted, may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, you are free to transfer personal data to us via alternative means, e.g. by telephone.

We implement a variety of security measures when a user places an order or enters, submits, or accesses their information to maintain the safety of your personal information. All payment transactions are processed through a gateway provider and are not stored or processed on our servers.

What information do we collect from you and why?

Collection of general data and information

StayExpo collects a series of general data and information. This general data and information is stored in the server log files. Collected may be the browser types and versions used, the operating system used by the accessing system, the website from which you reach our website (so-called referrers), the date and time of access to the Internet site, an IP address.

When using this general data, the StayExpo does not draw any conclusions about you. This information is needed to deliver the content of our website correctly, optimise the content of our website as well as its advertisement, ensure the long-term viability of our systems, and provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. We analyse anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our company, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by you.

Collection of personal information

When ordering or registering you may be asked to enter your name, email address, mailing address, phone number, company name or other details that we need to provide you with the requested services and products. Below we will explain under which basis we process different information about you, and we will explain the purpose of that processing.

We collect information from you when you place an order, send us a request or enquiry, subscribe to a newsletter, fill out a form, use live chat or speak with us on the phone.

Types of personal information

Title and name

To create a hotel, flight or other bookings in your name and contact you about the services and products you request

We will keep this information for our records and general customer relationship management

Contact details (e.g. email address, phone number)

We will send you marketing messages (offers and exclusive deals) by email only if you give us explicit consent.

To create hotel, flight or other bookings in your name and contact you about the services and products you have requested or have already booked via our company.

We will keep this information for our records only for a period needed to successfully perform the service and any eventual post-service date interactions that may be needed. We may also need these details for any general customer relationship management

To contact you by phone to discuss the services you have requested (unless you have asked us not to)

Payment Card details

To process payments manually (only in cases where you refuse to use our secure online payment processing system)

Information about your booking

To make your requested booking

We may keep this information for statistics to improve our services and to target our offerings to you

Loyal Customer Programs information

With you consent and if you would like us to use your loyalty information when booking flights

Advance Passenger Information (may include gender, date of birth, passport details)

We are legally obliged to provide this information to airlines when booking flights

Postal Address

If you would like us to post tickets, invoices or other documents to you

Communication with you

To take any necessary actions as a result from the communications

We may keep records of the communications with you for monitoring of the quality of our services and for training purposes

Information about how you use our services

Where this information is gathered with the help of cookies you can block them in your browser (see below for help). Some parts of our on-line services may not work if you do.

In some rare occasions we may need to process the data that we have about you to comply with law enforcement agencies, under court order or as required by law. We may also use your data to identify any fraudulent activity or to protect our legal rights.

Do we use ”cookies”?

Yes, as almost all websites on the Internet, the Internet pages of the StayExpo websites use cookies. Cookies are small text files that are stored in a computer system via an Internet browser.

To learn more about cookies and how we use them take a look at our Cookie Policy

Who we share personal information with

If necessary, and on the legal bases, set out in this policy, we may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries).

We may disclose personal data to our suppliers or subcontractors to provide you with the requested services and products.

Financial transactions relating to our services are handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

In addition to the specific disclosures of personal data set out in this section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.

Provision of personal data for our legitimate business interests.

We process personal information for certain legitimate business purposes, which include some or all the following:

where the processing enables us to enhance, modify, personalize or otherwise improve our services / communications for the benefit of our customers

to identify and prevent fraud.

to enhance the security of our network and information systems

to better understand how people interact with our websites

to provide postal communications / direct marketing which we think will be of interest to you or can benefit you.

to determine the effectiveness of promotional campaigns and advertising

Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so, please contact us or in the case of email marketing by using the unsubscribe option in every marketing email. Please bear in mind that if you object, this may affect our ability to carry out tasks above for your benefit.

Third-party links

Occasionally, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.